Customer Relations Representative - State Farm Agent Team Member
Full Time in Morrisville - PA
Responsive recruiter
Benefits
- Simple IRA
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Relations Representative – Service & Sales-Driven In-Book Growth The Sawyer Agency – State Farm Insurance
Deliver Outstanding Service. Drive Sales from Within. Build a High-Earning Future.
Are you a customer-focused professional who enjoys helping people—but also wants the ability to earn more by confidently identifying sales opportunities? The Sawyer Agency is looking for a Customer Relations Representative who delivers exceptional service while actively contributing to revenue growth through in-book sales conversations.
This is a fully licensed role (Property & Casualty and Life & Health). If you aren’t licensed yet, you must be willing to obtain your licenses with our full support.
Role Overview
As a Customer Relations Representative, you'll be the voice of our agency—resolving customer needs, ensuring smooth service, and reinforcing client trust. At the same time, you’ll play a key role in driving agency sales from our existing book of business by identifying coverage gaps, recommending product upgrades, and initiating consultative sales discussions.
This is the perfect role for someone who enjoys service but thrives when sales are part of the job.
Key Responsibilities
Resolve Customer Inquiries Provide accurate, timely support with a friendly and professional approach.
Drive In-Book Sales Growth Spot opportunities within current accounts—cross-sell, upsell, and introduce additional coverage that benefits clients and boosts agency revenue.
Support Client Retention Strengthen relationships with proactive outreach and consistent follow-up.
Maintain Accurate Records Update client information, track interactions, and follow through on open items.
Collaborate With the Team Partner with licensed colleagues to maximize sales opportunities and create seamless customer experiences.
Qualifications
- Strong communication and people skills with a confident, professional demeanor
- Ability to stay calm, organized, and solutions-oriented
- Customer service or client-facing experience preferred
- Property & Casualty and Life & Health licenses (or willingness to obtain)
- Comfortable initiating sales conversations and recommending additional products
What We Offer
- Competitive base pay plus performance bonuses tied to retention and in-book sales
- Full licensing support, training, and development
- Clear growth opportunities into sales or account management roles
- A positive, team-oriented environment that rewards results
Compensation $50,000.00 - $70,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none